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Introduction to Performance Improvement

Have you ever wondered whether what you do at work makes a difference? And, if what you do does make a difference, could anyone ever measure that difference?

If so, you will be interested in performance improvement (P.I.). P.I. is a method for making a difference and tracking that difference.

This course will teach you the basic principles of P.I.

Once you understand the basics, you will be ready to move onto part II in this series, Performance Improvement in the Workplace.

This course will teach you how to help your facility use P.I. to:

  • Improve quality and safety
  • Increase customer satisfaction
  • Create work environments that attract and retain staff
  • Save time and money

Courseware Learning Objectives

After completing this course, you should be able to:

  • Identify the function of each activity in the P.I process
  • List the responsibilities of each player on the P.I. team