HealthStream Brands

Meeting the Expectations of Post‐Acute Care Residents

Residents today have high standards and many healthcare options. To attract and retain residents, providers and facilities must stand out from the competition.

Providing excellent customer service is one way to stand out from the crowd.

This course will help you improve your customer service skills.

You will learn:

  • The benefits of giving excellent customer service
  • Methods for delighting your customers
  • Methods for handling customer complaints

Courseware Learning Objectives

After completing this course, you should be able to:

  • Define customer service.
  • Distinguish among poor, good, and excellent customer service.
  • Recognize methods for delighting customers.
  • Identify methods for handling customer complaints.