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Performance Improvement in the Workplace

Have you ever wondered whether what you do at work makes a difference? And, if what you do does make a difference, could anyone ever really measure that difference?

If so, you will appreciate performance improvement (P.I.). P.I. is a structured method for making a difference and tracking that difference.

This course will walk you through the performance improvement (P.I.) process in a step-by-step way. You will learn how to use the P.I. strategy to help your facility:

  • Improve quality and safety
  • Increase customer satisfaction
  • Create work environments that attract and retain staff
  • Save time and money

Note: You should already have a working knowledge of Part I in this series, Introduction to Performance Improvement.

Courseware Learning Objectives

After completing this course, you should be able to:

  • List the steps in the performance improvement process
  • Identify the tasks involved in each step of a P.I. project