Have you ever wondered whether what you do at work makes a difference? And, if what you do does make a difference, could anyone ever really measure that difference?
If so, you will appreciate performance improvement (P.I.). P.I. is a structured method for making a difference and tracking that difference.
This course will walk you through the performance improvement (P.I.) process in a step-by-step way. You will learn how to use the P.I. strategy to help your facility:
- Improve quality and safety
- Increase customer satisfaction
- Create work environments that attract and retain staff
- Save time and money
Note: You should already have a working knowledge of Part I in this series, Introduction to Performance Improvement.