HealthStream Brands

Provider Communication and Patient Identification in the Home Health and Hospice Setting

Adverse events in home healthcare and hospice have begun to emerge. Overall rates of adverse events in this setting range from 3.5 to 15.1%. Two related aspects of medical care can be the cause of an adverse event:

  • Identification of patients
  • Communication among healthcare providers

Ineffective communication is a major cause of adverse events in all healthcare settings, including the home healthcare and hospice setting.

Errors in patient identification are less common in this environment than in other settings. If errors do occur, however, they can have terrible results.

This course will provide you with the information you need to provide safe, quality care to your home healthcare and hospice patients. Specifically, you will learn about best practices for effective communication and accurate patient identification.

Courseware Learning Objectives

After completing this course, you should be able to:

  • List and explain the components of the SBAR system for communication and its importance in the home healthcare and hospice setting
  • Use methods for preventing errors when communicating verbally in order to protect patient safety in the home healthcare and hospice setting
  • Identify "risky" terms that should not be used in clinical documentation
  • List key features of the "two-identifier" system for identifying patients in order to protect patient safety in the home healthcare and hospice setting